Content rules.

Every review must describe a real transaction between your business and the reviewed client. The clearer the facts, the more useful the review and the harder it is to contest on appeal.

Good notes read like a brief log entry: who did what, when, in what sequence. Bad notes read like a complaint letter or a character assessment.

Good: "Booked 4 sessions, rescheduled 3 of them with less than 24h notice. Final invoice paid on day 38 after two reminders."

Removed: "Total nightmare client, totally unprofessional, do not waste your time."

Words like "scammer," "fraud," "thief," "criminal," or "felon" are rejected at the API edge. They invite defamation claims regardless of what actually happened.

Describe the behavior instead. A chargeback after delivery is a fact you can write. Calling the person who filed it a fraudster is a legal claim you cannot.

The reviewed party is anchored to a hashed phone number or email address — never their raw identifier — and optionally a first name plus single-letter last initial.

Including a full last name, home address, workplace, vehicle plate, social-media handle, government ID, or any other detail that uniquely identifies the person beyond the structured fields will get the review removed and the account warned.

This isn't pedantic — it's the platform's primary legal defense. Don't test it.

"They no-showed twice" is a fact. "They no-showed because they're going through a divorce" is speculation about private life and gets removed.

Don't guess at medical conditions, addictions, immigration status, family troubles, or mental health. The reader of your review can't verify those guesses, and the reviewed party can demand removal of every one of them on appeal.

Reviews that single out the reviewed party's race, religion, national origin, gender, sexual orientation, disability, or any similar attribute — explicitly or as implied subtext — are removed immediately and result in account suspension regardless of accuracy.

Vouchback is a tool for documenting transactional behavior. It is not a tool for sorting people by who they are.

Your business may post one review per client. If the same client engages you again and behavior changes, contact support — we don't support editing reviews in v1 because version history would create new disputes faster than it resolved old ones.

Multi-seat businesses share a single review allotment per client. Don't coordinate with other accounts to inflate the count.

Submitting a review specifically to retaliate against a client for a chargeback dispute they won on the merits, a Better Business Bureau complaint, a small-claims filing, or any other protected conduct will get the review removed and may end your account.

Honest reviews of clients who happened to do those things are fine — what's prohibited is using Vouchback as a weapon.

Reviewed parties may file an appeal at any time. We review the appeal against these rules and the original submission. Reviews that violate the rules come down. Reviews that simply paint the reviewed party in an unflattering light remain — that's the point.

Reviewers are notified when one of their reviews is appealed and have an opportunity to respond before a decision is reached. Removed reviews stay in our internal records (for moderation history) but disappear from the network.

Rule violations escalate: a first removal is a warning, a second triggers a brief account freeze, and repeated violations end the account. We may skip the warning step for any review that constitutes harassment, doxxing, or defamation as a matter of law.

Ending an account cascades: every review you posted is removed from the network, and aggregate scores for the subjects you reviewed recompute without your contributions.